WE ARE MIAMI VALLEY HOSPITAL

 

  Miami Valley Hospital’s mission statement commits us to building healthier communities through high-quality, cost-competitive health care services.  MVH carries the honor of excellence and commitment to quality patient care. Yet our Patient Satisfaction scores show we can do a better job of meeting these needs.  

   Teamwork is a vital component to carrying out our part of the responsibility of the Patient Satisfaction scores.  The Environmental Department needs to lead the way in showing our committed to and support of our co-workers at all times.  We work together with the rest of the hospital staff to efficiently meet the needs of patients and visitors. Our relationships are built on courtesy, honesty and respect.

Unity

·         We are loyal to the Miami Valley Hospital team and take care of each other.

·         We build each other up and act in a way that allows patients to see the spirit of camaraderie among caregivers.

·         We embrace our differences and use them in support of achieving goals.

·         We place the goals of the team above our own.

·         We assist colleagues in their work and compliment them for their efforts.

·         We mentor each other.

·         We recognize that gossiping and spreading rumors are harmful to the team.

Respect

·         We recognize that everyone has different areas of expertise.

·         We respect each other’s confidentiality and privacy.

·         We answer questions promptly and clearly.

·         We never embarrass colleagues in front of others.

Dealing with Conflict

·         We handle conflict in an appropriate manner and use appropriate resources to resolve problems.

·         We address concerns privately without criticizing, minimizing or discounting our colleagues.

Anticipation

·         We consider each others priorities and avoid last minute requests.

·         We seek clarification and resolution in a professional manner.

  Snowflakes are one of nature's most fragile things,
but just look at what they can do when they stick together.
-Vesta Kelly